Contact & Support

Check your connection and whether the original file opens locally. Follow the existing Grafsy application’s upload messages for supported formats and limits. This marketing site does not accept uploads; file-size, resolution and duration limits are not yet published here.

Starter includes 10 minutes, Creator 30 and Agency 90, granted once at purchase. Usage is metered against input-video duration, not a monthly allowance. Additional top-ups are separate one-time purchases; purchased top-up minutes do not expire. Expiry rules for the initial allowance are not confirmed here.

Check the job’s status and any error shown in the existing application before submitting it again. Keep the job ID, time and error message for support. Failed-job deductions, automatic minute restoration and retry charges are not confirmed here; do not assume a retry is free. There is no guaranteed processing time or live service-status feed on this page.

Review the downloaded video and note the timestamps where the result differs from your expectations. Grafsy produces AI-led context-aware overlays, with template graphics and optional face avoidance. Precise manual font, size, position and timing controls are not supported at launch. A rerun is not guaranteed to change the result or be free.

Confirm the download completed, then try opening the saved file in another video player. Keep any application or player error message. Download your result promptly and keep your own copy. Do not assume results are stored indefinitely; download-availability and deletion periods are still being implemented and are not confirmed yet.

Checkout and login links on this marketing site are not enabled yet. Once purchases open, keep your receipt or transaction reference and the account email used for purchase. Never send passwords or full card details. Refund eligibility and credit adjustments will depend on the published refund policy, which is still under review and not final yet.